Refund Policy
A Legal Disclaimer
Effective Date: 1/18/25
At Persimmon Creek Designs, we take great care to create custom, high-quality products that meet your expectations. Due to the personalized nature of our items, refunds are limited to specific circumstances outlined below.
Refund Policy
1. Non-Refundable Items
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All custom and engraved items are non-refundable unless they arrive damaged, defective, or incorrect due to our error.
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Please double-check your customization details before submitting your order to ensure accuracy. Mistakes provided by the customer are not eligible for a refund.
2. Damaged or Defective Items
If your order arrives damaged or defective, we are happy to offer a refund or replacement. To initiate a refund:
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Contact us within 5 business days of receiving your order.
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Provide a detailed description of the issue along with clear photos showing the damage or defect.
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Once we review and approve your claim, we will process your refund or arrange for a replacement.
3. Incorrect Orders
If you receive an item that does not match your order specifications due to our error, we will:
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Provide a full refund or
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Expedite the production and shipping of a corrected item at no additional cost.
Please notify us within 5 business days of receiving the incorrect item.
4. Refund Process
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Approved refunds will be processed within 7 business days and issued to the original payment method.
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Depending on your financial institution, it may take additional time for the refund to appear in your account.
5. Return Shipping
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For items deemed defective, damaged, or incorrect due to our error, we will cover return shipping costs.
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If a return is requested for any other reason and approved, the customer is responsible for return shipping fees.
6. Contact Us
For questions or to initiate a refund, please contact us at:
Persimmon Creek Designs
312 Washington Lane
Clayton, GA 30525
Thank you for choosing Persimmon Creek Designs. We value your satisfaction and appreciate the opportunity to create something special for you!

