Effective Date: 1/18/25

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At Persimmon Creek Designs, we take great care to create custom, high-quality products that meet your expectations. Due to the personalized nature of our items, refunds are limited to specific circumstances outlined below.

1. Non-Refundable Items

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• All custom and engraved items are non-refundable unless they arrive damaged, defective, or incorrect due to our error.

• Please double-check your customization details before submitting your order to ensure accuracy. Mistakes provided by the customer are not eligible for a refund.

 

2. Damaged or Defective Items

 

If your order arrives damaged or defective, we are happy to offer a refund or replacement. To initiate a refund:

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• Contact us within 5 business days of receiving your order.

• Provide a detailed description of the issue along with clear photos showing the damage or defect.

• Once we review and approve your claim, we will process your refund or arrange for a replacement.

 

3. Incorrect Orders

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If you receive an item that does not match your order specifications due to our error, we will:

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• Provide a full refund or

• Expedite the production and shipping of a corrected item at no additional cost.

 

Please notify us within 5 business days of receiving the incorrect item.

 

4. Refund Process

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• Approved refunds will be processed within 7 business days and issued to the original payment method.

• Depending on your financial institution, it may take additional time for the refund to appear in your account.

 

5. Return Shipping

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• For items deemed defective, damaged, or incorrect due to our error, we will cover return shipping costs.

• If a return is requested for any other reason and approved, the customer is responsible for return shipping fees.

 

6. Contact Us

 

For questions or to initiate a refund, please contact us at:

 

Persimmon Creek Designs

312 Washington Lane

Clayton, GA 30525

Persimmongal7@gmail.com

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Thank you for choosing Persimmon Creek Designs. We value your satisfaction and appreciate the opportunity to create something special for you!